To investigate why a payment has failed, log into your OFX account and navigate to the “Payments” section. Here, you will find a filter labelled “Failed.” Click on this tab to view a list of all payments that were not process successfully. Each entry will provide details regarding the failure reason, such as User declined or System declined.

Why is this page important?
Understanding the reasons for payment failures is essential for resolving issues quickly and ensuring smooth transaction processes in the future. This knowledge helps users take corrective actions promptly.

Next Steps:

1. Log into your OFX account.

2. Navigate to the “Payments” section.

3. Click on the “Failed” filter.

4. Review the list of failed payments and their corresponding failure reasons. 

5. Click on a specific payment to get more details of the failure reason.

6. Review reasons for the decline on the "Payment Summary" page. User declined typically means that the payment was declined by one of the approvers in the Approval Policy. 

7. Take necessary actions based on the provided information to rectify the issue.

Related Articles:

• How do I create a payment?

• What is Failed?