When onboarding, you’ll need to provide your user details as part of the secure registration process. This ensures your identity and business information are captured accurately for compliance requirements.

Pre-requisites:

Before you begin, make sure you have the following readily available:

• A valid Proof of Identity (POI) document (such as a passport, national ID card, or driver’s licence, depending on your country). This is required for Canada registrations.

Next Steps:

With reference to How do I register a new company in OFX after signing up? and to update your user details during onboarding, follow these steps:

1. Navigate to the user details page:

   • After assigning a delegate authority, as you progress through the onboarding flow, you will be prompted to update your details.

2. Enter your user details:

   • Complete the user details form and ensure you entered your right information.

     

   • Specific to Canada registrations, it may require you to enter further information as such Identification and occupation details.

     

   • Residential address can be filled up both via search function or manually.

3. Review and submit your details:

   • Once all required fields are completed, save your progress and proceed to the next step in the onboarding journey.

Why is this important:

Completing your user details accurately during onboarding is essential for meeting regulatory requirements and ensuring a smooth onboarding. This information is used to verify your identity, assess risk, and enable you to transact securely with OFX. Providing correct details helps prevent delays and supports compliance with global financial regulations.

Related FAQ Articles:

• How do I assign a delegated authority when I onboard a company?

• How do I register a new company in OFX after signing up?

• How do I create a new company account in NCP?