InformationDetailsBefore you request a manual quote, please note:Manual quotes are required for large foreign exchange transfers that exceed the self-service limit. This threshold varies by currency.Manual quotes are available for supported currencies (including AED, AUD, CAD, CHF, CZK, EUR, GBP, JPY, MXN, NZD, PLN, SGD, USD) and apply to Conversions, Payments, and Forward Contracts.You do not need to contact support unless you are unable to receive a quote after following the standard process.Next Steps:To request a manual quote, follow these steps:Enter Your Transfer Details:Log into your OFX account.Navigate to Payments.Click on “+Create Payment”.Enter the amount and currency for your transfer.Trigger the Manual Quote Process:If your transfer amount exceeds the self-service limit, you’ll see a message: “Amount exceeds self-service limit and requires a manual quote. Usually takes 1 minute.”Click the Request Quote button.Wait for the Rate:A 1-minute countdown will begin. The OFX Treasury team is notified and will source a rate for your transaction.Review Your Quote:If a rate is returned, it will be displayed just like a normal quote. You can proceed with your transaction.If No Rate is Returned:You’ll see a message: “We couldn’t retrieve a quote this time. Request a quote again, or speak to Customer Support for help.”You can try requesting the quote again or contact OFX Customer Support for assistance.If Issues Persist:If the quote keeps failing, please call OFX directly. Our team will assist and escalate your request to Treasury if needed.Why is this important:Requesting a manual quote ensures you receive accurate, real-time pricing for high-value transfers. This process helps protect you from market volatility and provides transparency in pricing. For large transactions, you benefit from a human review by OFXperts, giving you confidence that your transfer is handled with care.Related FAQ Articles:How do I get an FX quote?What is a local batch payment?How do I process bulk bill payments?TitleHow do I request a manual quote?URL Namekb-3189441173-how-do-i-request-a-manual-quote