If your currency account has a negative balance and the funds you deposit are not sufficient to bring it back to zero or positive, your payment(s) may remain in Awaiting Funds status or fail to process. It is important to ensure that the total amount required, including any fees or FX conversions, is fully funded in the relevant currency account. Partial funding will not release payments for processing. If the currency account remains negative after your deposit, please add additional funds promptly to avoid payment cancellations or delays. Payments with FX conversions will be cancelled after two business days without full funding. Monitoring your currency account balance regularly helps prevent these issues.

If your currency account is still in a negative balance after sending funds, follow these steps to resolve the issue:

1. Check Account Balance: Log into your OFX account and navigate to the "Accounts" section. Confirm the current balance of your currency account to understand how much remains outstanding.

a. Log into your OFX account and navigate to the “Accounts” section

b. Confirm the current balance of your account to understand how much remains outstanding.

2. Review Transaction History: Look at the transaction history to verify the amount that was sent and ensure there were no errors in the transfer process.

3. Determine Remaining Amount Needed: Calculate the total amount required to bring your account back to a positive balance. This includes any fees that may have been incurred during the transaction.

4. Add Additional Funds: You can do this through the following means:

• Add funds from an external source

• Convert funds from a account that is not overdrawn

5. Contact Customer Support: If you believe there is an error or if you need assistance with adding funds, contact customer support for help. Provide them with details about your currency account status and recent transactions.

6. Monitor Your Account: After taking action, regularly check your account balance to ensure it reflects the correct amount and that all transactions are processed successfully.

Why is this page important?
Addressing negative balances promptly is essential for maintaining good financial standing and ensuring smooth operations within your account. This helps prevent potential penalties or disruptions in service.

Next Steps

• Regularly monitor your currency account balance to avoid negative amounts.

• Follow the outlined steps to add sufficient funds as needed.

• Contact customer support if you encounter issues or require further assistance.