Why is the payment stuck in Needs Approval?

A payment may be marked as “Needs Approval” when it requires authorization from designated approvers before it can proceed to processing. This status indicates that the payment is pending and cannot be completed until all necessary approvals are obtained
Aug 31, 2025
Knowledge

Details

The following reasons can cause a payment to be stuck in “Needs Approval” status:

Approval Policy Requirements: The payment may fall under specific internal policies that mandate approval for certain amounts or types of transactions.
Pending Approvals: If one or more approvers have not yet reviewed or authorized the payment, it will remain in this status until they take action.
System Delays: Occasionally, technical issues or delays within the payment processing system can result in payments being held up in the approval queue.

Why is this page important? Understanding why a payment is stuck in “Needs Approval” helps customers identify any bottlenecks in their payment processes and take appropriate actions to expedite approvals, ensuring timely transactions.

Next Steps: To address a payment stuck in "Needs Approval":

1. Log into your OFX account and navigate to the "Payments" section.

2. Locate the payment that is awaiting approval. You can use the "Needs approval" filter to filter all payments that need approval. Click on the payment you would like to review.

3. Contact the relevant approvers to remind them to review and authorize the payment.

4. Check for any notifications or messages that may indicate additional information is required for approval.