If you encounter a payment failure, it's important to act quickly to avoid disruption to your account. Account owners are notified via email of all failed/successful subscription payments and next steps.

This article outlines the necessary steps to take when a payment does not process successfully.  

Next Steps:

1. Log into your OFX account.

2. Navigate to the “Setup” section from the sidebar menu. Click on "Billing". 

3. Click on "Edit" under "Payment method". 

a. Global Currency Account - Ensure there are sufficient funds in your currency account.

b. Debit or Credit Card - Top up your debit or credit card or add a new card. Follow steps on how to add a new card for your subscriptions:
i) Click on "Add a new card". 

ii). Select "Card type" and click on "Continue".

iii). Enter all the "New card details". 

iv). Click on "Submit". 

4. Retrying the Charge: After you have updated your payment information, we will attempt to charge your account again the following day. It’s important to ensure that your payment method is valid to avoid further disruptions.

Related FAQ Article:

How to fund into my Global account

• Australia - How do I deposit money or add funds into my Global Account? [AU]

• Canada/US - How do I deposit money or add funds into my Global Account? [US/CA]

• Rest of the world - How do I deposit money or add funds into my Global Account?