The “Your OFX Global account is overdrawn” email is an automated notification sent to alert you when your account balance for a specific currency drops below zero. This notification is designed to help you take prompt action to resolve the negative balance and avoid potential issues with future transactions.

When is the email triggered?

• The email is triggered immediately when your OFX Global (currency) account balance becomes negative (i.e., falls below 0.00 in the relevant currency).

• This can occur as soon as a payment, withdrawal, fee, or adjustment is processed that causes your available balance to go below zero.

• The system checks your account balance in real time, and the notification is sent as soon as the negative balance is detected—there is no delay or grace period.

• The notification is sent for each currency account that becomes overdrawn. If multiple accounts are affected, you may receive separate emails for each currency.

Common scenarios that may trigger the email:

• A payment or transfer is processed that exceeds your available balance.

• A currency conversion or settlement results in a shortfall due to exchange rate changes.

• Fees or charges are applied, pushing the balance below zero.

• A reversal or adjustment reduces your balance into negative territory.

What should I do if I receive this email?

• Log into your OFX account and review your recent transactions for the affected currency account.

• Deposit additional funds to bring your balance back to zero or above.

• Contact OFX support if you believe the overdrawn status is an error or if you need assistance.

Why is this important?
Receiving this email promptly allows you to address negative balances quickly, ensuring your payments and transfers are not delayed or declined due to insufficient funds.

Related FAQ Articles:

• Why did I receive an email saying “Your OFX Global [currency] account is overdrawn”?

• Why is there a shortfall of funds, I deposited the amount owed?

• Where can a user view the Global Business Account details?