How do I verify my identity when onboarding?How do I verify my identity when onboarding?Jan 16, 2026Knowledge
InformationDetailsWhen registering with OFX, you’ll need to verify your identity as part of the onboarding process. This is a regulatory requirement designed to keep your account secure and ensure compliance with anti-money laundering (AML) and know your customer (KYC) obligations.Pre-requisites:Before you begin, make sure you have the following readily available:A valid / physical Proof of Identity (POI) document (such as a passport, national ID card, or driver’s licence, depending on your country).Mobile device handy as part of the ID verification will be processed using your mobile device. It will require you to allow access to your camera and microphone.Next Steps:With reference to How do I register a new company in OFX after signing up? and to verify your identity during registration, follow these steps:Navigate to the Start Verification page:After completing the user details page, proceed to the Start Verification section in the onboarding flow. Start your verification.The process will require you to progress the journey through your mobile device. So keep it handy. Skip to dashboard:You will be able to skip the verification process but do note that its a regulatory action that you need to complete. Reminder to complete your verification:If you have not completed your ID verification, there will be a reminder banner appearing on the NCP dashboard. You can continue to do ID verification either by clicking the “here” link on the reminder banner or clicking the “Continue business verification” buttonRetry ID verification:When you fail the ID verification, you will be prompted with the reminder banner again to request retrying your verification.Proceed to the next step:After completing the ID verification, you will proceed to the next step.Await confirmation:OFX will review your documents and details. If further information is required, you may be contacted for additional documents or clarification.Why is this important:Verifying your identity is essential for:Protecting your account from fraud and unauthorised access.Meeting legal and regulatory requirements (AML, KYC, and KYB for businesses).Ensuring you can access OFX’s secure global money transfer and business payment solutions.Related FAQ Articles:Why is ID Verification required when registering in OFX?What happens if my ID Verification fails?How do I update the user details when onboarding? How do I register a new company in OFX after signing up? How do I create a new company account in NCP?TitleHow do I verify my identity when onboarding?URL Namekb-3399319703-how-do-i-verify-my-identity-when-onboarding