If your ID verification fails during the OFX onboarding process, it means that the documents or information you provided could not be validated according to regulatory or compliance requirements. This can happen for several reasons, such as unclear or expired documents, mismatched details, or incomplete submissions.

What are common reasons for ID verification failure?

ID verification can fail for several reasons, most of which relate to the quality, accuracy, or validity of the documents provided. Here are the most common reasons for ID verification failure at OFX:

1. Blurry or Unclear Documents:

   • The image or scan of your document is hazy, out of focus, or details are illegible.

2. Cropped Documents:

   • Parts of the document are cut off, such as the edges, MRZ code on a passport, or any required information.

3. Expired or Outdated Documents:

   • The document has expired or, for proof of address, is older than three months from the date of review.

4. Photocopies or Non-Originals:

   • Submitting a photo of a photocopy or a scanned copy instead of the original document.

5. Tampered or Altered Documents:

   • The document appears to have been altered, damaged, or contains unauthorised changes.

6. Foreign Language Documents (without translation):

   • Documents in a language other than English that cannot be accurately translated or verified.

7. Mismatched Details:

   • The information on the document does not match the details provided during registration (e.g., name, date of birth, address).

8. Incomplete Documents:

   • Required sections or pages of the document are missing.

9. Unsupported Document Types:

   • The document provided is not an accepted form of identification for your region.

Why is this important:

ID verification is a regulatory requirement that helps protect your account and prevent fraud. If your verification fails, it’s important to respond promptly to avoid delays in accessing OFX services. Providing accurate and valid documents ensures a smooth onboarding process and helps OFX comply with global financial regulations.

Next Steps:

If your ID verification fails, here’s what you can expect and what you should do:

1. OFX will communicate with you:

   • You will be notified by OFX, typically via email or phone, that we need further details to progress your ID verification. We will advise the issue and will work with you to settle it.

2. Provide Additional Information:

   • You may be asked to submit new or additional documents. Ensure that all documents are valid, clear, and match the details you provided during registration.

   • Commonly requested documents include a valid passport, driver’s licence, or national ID card.

3. Resubmit Documents:

   • Upload the requested documents through the secure OFX portal or as instructed in the communication from OFX.

4. Await Further Review:

   • The OFX Onboarding team will review your new submission. If further clarification is needed, they will contact you again.

If you have questions or need help, you can contact OFX Client Services for support.

Related FAQ Articles:

• Why is ID Verification required when registering in OFX?