If you’ve forgotten your OFX password or need to reset it for security reasons, you can do so quickly and securely. Resetting your password requires access to your username or registered email address and at least one active verification method.

Pre-requisites:

• You must know your username or registered email address.

• You must be able to complete 2-step verification using one of your active verification methods (passkey, authenticator app, SMS, or security key).

Next Steps:

To reset your password, follow these steps:

1. Go to the OFX login page.

2. Enter your username or registered email address.

   

3. Select ‘Forgot password?’

   • This option appears on the password entry screen.

     

4. Complete 2-step verification:

   • Choose one of your verification methods to confirm your identity.

     

5. Check your email:

   • We’ll send password reset instructions to your registered email address.

     

6. Follow the instructions in the email to set a new password.

   • Password Requirements

     Your password must:

     • Be at least 8 characters long

     • Include at least:

       • One lowercase letter (a-z)

       • One uppercase letter (A-Z)

       • One number (0-9)

       • One special character (for example: ! @ # $ % ^ & *) 

     • Not contain:

       • Your username

       • Your first name

       • Your last name 

   • Common & Restricted Passwords

     For additional security:

     • Commonly used passwords are blocked

     • Passwords containing restricted or insecure patterns may be rejected

   • Password Expiry & History

     To maintain account security:

     • You cannot reuse your last 10 passwords

   • Account Lockout Protection

     Your account will be temporarily locked after:

     • 5 unsuccessful login attempts

   • If your account is locked it will automatically unlock after 60 minutes

7. Review your verification methods:

   • After resetting your password, take a moment to review and update your verification methods for added security.

If you can’t access your email or verification method, contact OFX Support for further assistance.

Why is this important:
Resetting your password helps keep your account secure and ensures only you can access your funds and personal information. Regularly updating your password and verification methods is a good security practice.

Related FAQ Articles:

• How do I manage my verification methods?

• How do I log into my OFX account or recover access if I’m having trouble?

• What should I do if I forgot my username?