If you’re unable to log into your OFX account, there are several secure options to help you regain access quickly. This article covers troubleshooting steps, how to use alternative verification methods, and what to do if you’ve forgotten your password or username.

Permissions/Pre-requisites:
You must have at least one verification method (passkey, authenticator app, SMS, or security key) set up on your account. Some features may not be available on the classic OFX experience.

Next Steps:

To log in or recover access, follow these steps:

1. Try Logging In:

   • Go to the OFX login page.

   • Enter your email/username and password and click Next.

     

2. If You Can’t Log In:

   • On the verification screen, select Change Verification Method to switch between passkey, authenticator app, SMS, or security key (if you’ve set these up).

     

   • If you’re travelling, use a passkey or authenticator app instead of SMS, as SMS codes may not arrive when roaming.

     

3. Check Your Device Settings:

   • Ensure notifications are enabled.

   • Set your device’s time and date to automatic.

   • Make sure battery optimisation isn’t blocking authenticator prompts.

   • Temporarily disable VPN if you’re using one.

4. Reset Your Password:

   • If you know your username and can complete 2-step verification, select Forgot password? on the password screen.

     

   • Follow the instructions sent to your registered email address.

     

   • After resetting, review your verification methods and add a passkey or authenticator app if you haven’t already.

5. Forgot Your Username?

   • Contact OFX Support for assistance. You’ll need to complete an identity check. In rare cases, a new account may be required.

6. Manage Your Verification Methods:

   • After logging in, go to User Setup → Account Security.

     

   • Select Manage passkeys, Authentication app, or SMS Authentication to add or remove methods.

     

   • You must always have at least one verification method active.

7. Trusted Devices & Cookies:

   • If you select Remember me on a trusted device/browser, you’ll receive fewer verification prompts for a set period. You may still be asked for 2-step verification if unusual activity is detected.

     

8. Security Reminder:

   • OFX will never ask for your password or verification codes by phone, email, or SMS. If you receive a suspicious message, contact OFX Support immediately.

What happens next:
After completing these steps, you should be able to log in or recover access. If you continue to experience issues, contact OFX Support for further assistance.

Why is this important:
Secure access to your OFX account protects your funds and personal information. Following these steps ensures you can regain access quickly while keeping your account safe from unauthorised access.

Related FAQ Articles:

• How login works

• How do I manage my verification methods?

• What should I do if I forgot my username?

• How do I change my verification method when logging in?