If you can’t remember your OFX username, don’t worry—there’s a secure process to help you recover it.

Before you begin:

• Make sure you have access to the email address or phone number registered to your OFX account.

• Be prepared to verify your identity for security purposes.

Next Steps:

1. Contact OFX Support:

   • Reach out to our support team via phone or email for assistance with username recovery.

2. Identity verification:

   • Our team will ask you to provide information to confirm your identity (such as your registered email, phone number, or other account details).

3. Username recovery:

   • Once your identity is verified, we’ll help you recover your username.

   • In rare cases (for example, if your account has been inactive for a long time), we may need to create a new account for you.

Security tip:
OFX will never ask for your password or verification codes by phone, email, or SMS. If you receive a suspicious message, contact us immediately.

Why is this important:
Recovering your username securely ensures that only you can access your OFX account and personal information. Verifying your identity protects your account from unauthorised access.

Related FAQ Articles:

• How do I reset my password?

• How do I manage my verification methods?