You may receive an email notification from OFX stating that your Global [currency] account is overdrawn if your account balance in a specific currency falls below zero. This can happen for several reasons related to your account activity, payment processing, or the timing of transactions.

Common reasons for an overdrawn notification:

• Outgoing payments exceed balance: You initiated a payment or transfer that was larger than your available balance in that currency.

• Scheduled or recurring payments: A scheduled or recurring payment was processed, but there were insufficient funds in your account at the time.

• Currency conversion or fees: Currency conversions, fees, or adjustments were applied to your account, resulting in a negative balance.

• Delayed incoming funds: You expected incoming funds (such as a deposit or direct debit), but they have not yet cleared or arrived in your account.

• Reversal or chargeback: A previously credited amount was reversed or a chargeback was processed, reducing your balance below zero.

What should you do?

1. Review your account activity: Log into your OFX account and check your recent transactions for any unexpected payments, fees, or reversals.

2. Add funds: If your account is overdrawn, add funds to bring your balance back to zero or positive as soon as possible.

3. Contact OFX Support: If you are unsure why your account is overdrawn or need assistance, contact OFX Support for clarification and help resolving the issue.

Important notes:

• Maintaining a positive balance in each currency account helps avoid service interruptions and additional fees.

• Overdrawn accounts may be subject to restrictions or additional actions by OFX until the balance is restored.

• You should still be able to conduct currency conversions and bank-push funding.

Why is this important:

Receiving an overdrawn notification is important because it alerts you to a negative balance in your account, which can impact your ability to make payments or transfers. Addressing an overdrawn balance promptly helps you avoid service interruptions, additional fees, or account restrictions. It also ensures your transactions are processed smoothly and your account remains in good standing.

Related FAQ Articles:

• How do I deposit funds to my currency account to fund payment?

• How do I view my recent currency account transactions?