InformationDetailsThis is a test article.2. Knowledge Request Process2.1 Required Permissions and AccessTo begin, ensure that the Author role has the necessary access to the following tools:ToolPermission forITSMFor access to the Knowledge Request Dashboard you will need access to JSM. Raise an IT ticket to get view and manage access on JSM.ConfluenceIf you are a Author you will need editing permissions to the Internal and External Knowledge Articles space in Confluence. If you do not have access, please contact the Confluence Administrator for Knowledge Dheeraj Kumar SinghConfluenceIf you are a Publisher you will need editing and publishing permissions for the Internal and External Knowledge Articles space in Confluence. If you do not have access, please contact the Salesforce Administrator for Knowledge Dheeraj Kumar Singh2.2 How to Raise a Knowledge Request via Service DeskTo raise a Knowledge Request (KR) via Service Desk (SD) perform the following steps. The knowledge could be raised by any OFX staff to create a new knowledge article or update an existing knowledge article.Open OFX Service Desk in your web browser.Select Contact us about - “Raise a Client Issue, Product Enhancement, Knowledge Request or Data/Report Request“Select Knowledge RequestPopulate the ITSM form with as much details as possible. Refer User Guide: How to Create and Publish External Knowledge Articles to view the explanation of the fields.TitlePK Article (Test Only) (Do not publish)URL Namekb-3125281937-pk-article-test-only-do-not-publish