How does a user receive a physical card?

To receive a physical card, follow these steps:

After creating a physical card through your OFX account, make sure all details are correct, including the delivery address.
Once the card is approved, it will be produced and personalised. You will receive an email confirmation when your card has been ordered.

Delivery methods and expected timelines

Delivery times start after your card order has been approved and placed. The card will be sent to the delivery address provided in your OFX account. Expected delivery times are:

Region	Delivery method	Expected delivery time
Australia	Australia Post	Typically 7–10 business days
Canada	Canada Post	Typically 7–10 business days
New Zealand	New Zealand Post	Typically 7–10 business days
Singapore	Local postal service	Typically 7–10 business days
United Kingdom	Royal Mail	Typically 5–7 business days
United States	USPS	Typically 7–10 business days

These are estimated business-day timeframes and can vary depending on the delivery address, weekends, public holidays and local postal conditions. Check that your address is complete and up to date, and contact OFX support if your card has not arrived within the expected timeframe.

After your card arrives

The cardholder must activate the card before using it. Log in to your OFX account and follow the card activation instructions.

Why is this page important?

Understanding how physical cards are sent in each region and the expected delivery timeframe helps users know what to expect after ordering and when to contact customer support.

Next steps

After receiving the physical card, activate it promptly, check the delivery status where available and report any delivery issue to customer support.