If you exceed the number of users permitted by your plan, you will incur charges for the extra users. It’s important to monitor your user count to avoid unexpected costs.

You have the option to either continue paying for the additional user or upgrade to a plan the offers more users and additional features. 

If you have questions about your current plan or need assistance with upgrading, please contact our support team for guidance.

Why is this important?

Understanding your plan’s user limits helps you manage your account costs and ensures you’re not surprised by extra charges. Staying within your plan’s limits also helps you make informed decisions about when to upgrade for more features and users.

Next Steps

1. Review Your Current Plan:

   • Log into your account.

   • Navigate to the Team section.

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   • Check the number of users included in your current plan.

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2. Monitor Your User Count:

   • Regularly review the number of active users on your account.

   • Compare this with your plan’s user limit.

     • To see your current plan user limit, navigate to Billing.

     • Click on “Refer to the detailed pricing plans” for further details

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3. If You Exceed Your User Limit:
   a. You will incur charges for each additional user above your plan’s limit.
   b. You can choose to:

   • Continue paying for the extra user(s), or

   • Upgrade to a plan that offers more users and additional features.

4. Upgrading Your Plan:

   • Go to the Billing section in your account.

   • Click on “Change plan”

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   • Select a plan that suits your needs.

   • Follow the prompts to upgrade.

5. Need Help?

   • If you have questions about your current plan or need assistance with upgrading, please contact our support team for guidance.