How do I report a fraudulent transaction?

This article provides a comprehensive guide on how to report a fraudulent transaction. It outlines the essential steps for effective account management.

  • Jul 20, 2026
  • Knowledge

Details

If you suspect a fraudulent transaction, please lock your card immediately in the mobile or web app.

To investigate your fraudulent transaction, please email business@ofx.com for the next steps. 

To better assist you, could you please provide our support team with the following information. 

  • Date of transaction/s 

  • Merchant or Supplier name

  • Transaction amount

  • Cardholder's name

Title
How do I report a fraudulent transaction?
URL Name
kb-3144089928-how-do-i-report-a-fraudulent-transaction
Cards