Changes made to your subscription are implemented immediately and are reflect in your account within a few minutes. This prompt update allows you to access any new features or benefits associated with your updated plan without delay.

Why is this important

Knowing when changes to your billing subscription take effect helps you manage your account, avoid unexpected charges, and ensure your access to OFX services is uninterrupted. This is especially important for businesses managing multiple users or adjusting plans to suit changing needs.

Timing for changes to take effect:

• Most changes (plan changes, user additions/removals, payment method updates) will take effect within a few minutes (typically up to 10 minutes).

• You may see a message in the platform advising that changes may take a few minutes to appear.

• For Custom plans set up by your account manager, changes are applied immediately (within a few seconds) once confirmed.

• Any changes made will be reflected in your next invoice.

After completing your changes:

• You can view updated subscription and invoice details in the Billing section.

• If you do not see your changes reflected after 10 minutes, try refreshing your browser or contact OFX Support.

Follow-up actions:

• Review your next invoice to confirm any pro-rated charges or credits.

• Ensure your payment method remains valid to avoid service disruption.