Before you dispute a Subscription invoice charge, ensure you have the following:

• Your Subscription invoice details (invoice number, date, and amount).

• A clear explanation of the reason for your dispute (e.g. incorrect amount, duplicate charge, or service not received).

• Supporting documentation if available (such as screenshots or correspondence).

You must be the account owner or have billing permissions to raise a dispute regarding your Subscription invoice.

Why is this important

Disputing a Subscription invoice charge promptly ensures that any billing errors are addressed quickly, helping you avoid unnecessary charges and maintain accurate account records. Timely communication with the support team also helps resolve your concerns efficiently and minimizes disruption to your service.

Next Steps:

To dispute a Subscription invoice charge, follow these steps:

1. Gather your invoice details: Locate the invoice number, date, and the specific charge you wish to dispute.

2. Prepare your explanation: Clearly outline the reason for your dispute and gather any supporting documentation.

3. Contact OFX Support:

   • Email the support team at business@ofx.com.

   • Include your account information, invoice details, and a description of the issue in your email.

4. Await a response: The OFX support team will review your request and contact you for any additional information if required.

5. Follow up: If you do not receive a response within a reasonable timeframe, follow up with the support team to check the status of your dispute.

Additional Steps:

• Monitor your email for updates or requests for further information from the support team.

• Keep records of all correspondence related to your dispute for future reference.

If you have any questions regarding your Subscription invoice, please reach out to our support team at business@ofx.com.