A payment may be delayed and held in “In-flight” status for several reasons, including:

1. Insufficient Funds: If there are not enough funds available in your account at the time of processing, the payment will remain in this status until sufficient funds are deposited.

2. Bank Processing Delays: The recipient’s bank may experience internal issues or require additional verification, which can delay the transaction.

3. Bank Holidays: A holiday (or a string of holidays) at either the sending country or receiving country can result in the crediting of the funds being delayed.

4. Compliance Checks: Payments may be subject to compliance checks that need to be completed before they can be processed further.

5. Technical Issues: System glitches or connectivity problems can also result in payments being stuck in transit.

Why is this page important?
This information is essential as it helps customers identify potential issues with their payments, allowing them to take corrective actions and avoid delays in fund transfers.

Next Steps:
To address a payment that is delayed and held in “In-flight” status, please follow these steps:

1. Log into your OFX account and navigate to the ‘Payments’ section.

2. Check the specific payment details for any alerts or messages indicating the reason for the delay.

3. Ensure that sufficient funds are available in your account to cover the payment amount. It can be view on the Payments page.

4. Verify that all recipient details are correct, including name, account number, and bank information on the Payment Summary.

5. If necessary, contact customer support for assistance in resolving the issue.

Other Useful Article

• What is in-flight?

• How do I understand the payment summary?