The following notifications may be received for payments:

• Approval Required: This is sent to an Approver when a Payment needs approval.

• Payment Approval Declined: This is sent to the Sender who initially requested the Payment confirming the Payment is declined

• Funds Required: This is sent to the Sender when a Payment required funding. 

• Funds Received: This is sent to the Sender when the funding for the payment has been received. 

• Payment Confirmation (to Sender): This is sent to the Sender when funds are paid to the beneficiary and payment is successful.

• Payment Confirmation (to Recipient): This is sent to Recipient (beneficiary) when funds have been paid out and payment is successful.

• Payment Failed: This is sent to the Sender when funds are paid to beneficiary and payment has failed

• Multiple Approval Required: Daily batch (batched/group payments/expenses)

  • This is sent out to Approver, when payments require approvals before being paid out

• Multiple Payments Declined Approval: Daily batch (batched/group payments/expenses)

  • This is sent to Sender when the approvals for multiple payment requests has been declined

Why is this page important? 

Understanding the types of notifications available helps customers stay informed about their financial transactions, allowing them to take timely action if necessary and maintain better control over their accounts.

Next Steps: 

To manage your payment notifications:

1. Log into your account.

2. navigate to the "Setup" section. Click on "User" to view the user notification settings section.

3. Review and customize your preferences for receiving different types of payment notifications.

4. Ensure your contact information is up-to-date to receive all relevant alerts promptly.

Related FAQ Articles:

• How do I create a payment?

• How do I receive notifications for my payments?