If a user does not receive their physical card, they should follow these steps:

1. Check Delivery Timeline: Confirm that the expected delivery time (7-10 business days) has passed since the card was dispatched.

2. Contact Customer Support: If the card still has not arrived after checking the above:

   • Reach out to OFX customer support via email or phone.

   • Provide details such as the cardholder’s name, account information, and any tracking numbers to assist in resolving the issue.

Why is this page important?
Understanding the steps to take when a card is not received ensures users can quickly address potential issues, minimizing disruptions to their ability to make purchases.

Next Steps:
After contacting customer support, follow any instructions provided regarding reissuing the card or further investigation into the delivery issue. Keep records of all communications for reference.

Related FAQ Articles:

• What address can a user enter to receive the card?

• How does a user receive a physical card?

• How is the physical card delivered?