Locking your card is a quick and effective way to protect your funds if your card is lost, stolen, or if you notice any suspicious activity. When a card is locked, it cannot be used for any new transactions until you choose to unlock it.

Before you lock your card, ensure you have the Manage Cards permission enabled on your profile.

Next Steps

You can lock your card instantly using either the OFX mobile app or the web platform.

Using the mobile app:

1. Log into your OFX account securely on your mobile device.

2. Tap the Menu icon located at the bottom left of the screen.

   

3. Select Cards overview.

   

4. Locate and select the specific card you wish to lock.
   

   

5. Tap Lock on the virtual card display.
   

   

6. Confirmation: The card status will immediately update to Unlocked, and you will see a visual indicator on the card.
   

   

Using the web app:

1. Log into your OFX account via your web browser.

2. Navigate to the Cards tab in the main navigation menu.

3. Select Your cards from the dropdown menu.

   

4. Locate the card you want to secure from the list.
   

   

5. Click the three dots (...) under the Action column or click into the card details.

6. Select the Lock button.
   

   

7. Confirmation: The card status will change to Locked in real-time.
   

   

Why is this important

Security is our top priority. Locking your card provides an immediate layer of protection against unauthorised spending. Whether you've simply misplaced your card or suspect fraudulent activity, this feature gives you peace of mind by ensuring no transactions can be processed while the card is in a locked state.

Related FAQ Articles

• How can a user view updates and changes to a card?

• How can a user view or update the PIN to their virtual card?