When you add or remove users during your subscription billing cycle, your invoice will be adjusted to reflect these changes. This ensures you only pay for the services you actually use.

Next Steps:

1. Add or Remove Users: Make changes to your user count at any time during your billing cycle.

2. Immediate Effect: Most changes (including user additions or removals) take effect within a few minutes—typically up to 10 minutes.

3. Pro-Rated Adjustments:

   • If you add users, you’ll be charged a pro-rated amount based on the number of days the new users were active during the billing period.

   • If you remove users, you’ll receive a credit for the unused portion, which will be applied to your next invoice.

4. Review Your Invoice: Updated charges or credits will appear on your next invoice. You can view these details in the Billing section of your OFX account.

5. Follow Up: If you do not see the changes reflected after 10 minutes, try refreshing your browser or contact OFX Support for assistance.

Why is this important:

Understanding how user changes impact your invoice helps you manage costs and avoid unexpected charges. Pro-rated billing ensures fairness, so you only pay for what you use. Reviewing your invoice after making changes helps you confirm that adjustments have been applied correctly.

Related FAQ Articles:

• How long will it take for changes to my subscription to take effect?

• Where can I view my Subscription plan and Subscription invoices?

• What payment methods can I use for my monthly subscription?

• What should I do if I want to dispute a subscription invoice charge?