Once a currency conversion has been completed, it cannot be cancelled. However, if you have scheduled or awaiting funds  conversion, you may be able to cancel it through the OFX platform. Please note that cancellations of conversions with guaranteed rates may incur a cancellation fee reflecting market conditions at the time of cancellation. This fee is charged in the sell currency of the transaction.

Why is this page important?
Understanding the cancellation policy helps you avoid unexpected fees and manage your currency conversions effectively.

Next Steps

To cancel a currency conversion, follow these steps:

1. Log in to your OFX account.

2. Navigate to the Accounts, "Conversion" on the sidebar menu

3. Locate the conversion you wish to cancel from the list in the "Scheduled" and "Awaiting funds" tabs. The cancel option will not be available for Done, Delinquent, Cancelled, and Reverted tabs.

4. Click on the conversion transaction. It opens the Conversion summary panel. If the conversion is linked to payment then the payment details are displayed.

5. Click on “Cancel Conversion” in the summary section. 

6. Review any estimated cancellation costs and linked payment details that may apply. The fees will be deducted from the global business account of the 'From' currency. If there is insufficient funds then the customer is responsible with ensuring the negative balance is remediated by topping up the account either via depositing money or converting money.

7. Confirm the cancellation by clicking "Accept cost and cancel".

8. If you uncheck "Also cancel the linked payment", then the linked payment will not be cancelled. You would need to ensure necessary funds available for the payment to be successfully processed.

9. A confirmation message will appear once the cancellation is successful. 

10. The cancelled transaction will appear under "Cancelled" tab of Accounts > Conversion navigation.