When registering with OFX, you’ll need to verify your identity as part of the onboarding process. This is a regulatory requirement designed to keep your account secure and ensure compliance with anti-money laundering (AML) and know your customer (KYC) obligations.

Pre-requisites:

Before you begin, make sure you have the following readily available:

• A valid / physical Proof of Identity (POI) document (such as a passport, national ID card, or driver’s licence, depending on your country).

• Mobile device handy as part of the ID verification will be processed using your mobile device. It will require you to allow access to your camera and microphone.

Next Steps:

With reference to How do I register a new company in OFX after signing up? and to verify your identity during registration, follow these steps:

1. Navigate to the Start Verification page:

   • After completing the user details page, proceed to the Start Verification section in the onboarding flow.

     

   • Start your verification.

   • The process will require you to progress the journey through your mobile device. So keep it handy.

     

2. Skip to dashboard:

   • You will be able to skip the verification process but do note that its a regulatory action that you need to complete.

     

3. Reminder to complete your verification:

   • If you have not completed your ID verification, there will be a reminder banner appearing on the dashboard.

     

   • You can continue to do ID verification either by clicking the “here” link on the reminder banner or clicking the “Continue business verification” button

4. Retry ID verification:

   • When you fail the ID verification, you will be prompted with the reminder banner again to request retrying your verification.

5. Proceed to the next step:

   • After completing the ID verification, you will proceed to the next step.

6. Await confirmation:

   • OFX will review your documents and details. If further information is required, you may be contacted for additional documents or clarification.

Why is this important:

Verifying your identity is essential for:

• Protecting your account from fraud and unauthorised access.

• Meeting legal and regulatory requirements (AML, KYC, and KYB for businesses).

• Ensuring you can access OFX’s secure global money transfer and business payment solutions.

Related FAQ Articles:

• Why is ID Verification required when registering in OFX?

• What happens if my ID Verification fails?

• How do I update the user details when onboarding?

• How do I register a new company in OFX after signing up?

• How do I create a new company account?